Refund policy
True Temper offers returns on most items purchased on our site within 30 days of receipt of order shipment.
Please note that custom product orders are final and cannot be returned.
Please follow these additional guidelines when making a return to TrueTemper.com:
- Returned items must be returned with all original packaging and accessories (includes box, wrapping or plastic poly bag).
- Clothing items must be unworn and still in new condition with all tags and packaging.
- No receipt is necessary to process your return, but your order number needs to referenced on original or re-printed packing slip.
The online return form will ask for your order number. You can find your order number in the order confirmation email, or by logging into your account.
True Temper Sports, LLC (“True Temper”) warrants to the original purchaser only that True Temper golf shafts will be free from defects in materials and workmanship under normal use and playing conditions for a period of one (1) year from the original date of purchase.
This warranty applies exclusively to shafts purchased directly from TRUETEMPER.COM. Shafts purchased through authorized retail partners, club builders, or original equipment manufacturers (OEMs) must be warranted through the dealer or retailer from which they were originally purchased. True Temper will not accept warranty claims for shafts not purchased directly through TRUETEMPER.COM.
This warranty is non-transferable and applies only to the original purchaser. Proof of purchase from TRUETEMPER.COM is required for all warranty claims.
If a warranty claim is approved, True Temper will replace the defective shaft with the same model and specification, or a model of comparable performance if the original is no longer available. True Temper’s sole obligation under this warranty is shaft replacement. True Temper is not liable for any incidental, consequential, or indirect damages, including but not limited to the cost of installation, removal, club head damage, or loss of use.
No cash refunds will be issued under the warranty program. Replacement shafts will be warranted for the remainder of the original one-year warranty period from the original date of purchase, not from the date of replacement.